Serendipity empowers its customers to influence the brand through Trust-Place digital passports

Serendipity, a young French streetwear brand founded by Charles Perrier, partners with Trust-Place, an expert in digital certification and post-purchase customer experience, to redefine the brand-consumer relationship. Together, they merge innovation and community engagement, paving the way for a highly personalized customer experience.

Serendipity pushes the barriers of innovation and community engagement by associating each of its products with digital passports. The young brand is breaking all the rules by going even further in hyper-personalization, offering some of its customers direct influence over the future of the brand. Thanks to Trust-Place's digital property passport solution, each selected sweatshirt will come with a unique and personalized digital certificate, activated by its owner at the time of purchase. This certificate not only authenticates the product but also offers its holders privileged access to exclusive services and benefits.

A community at the heart of the brand's decisions

With this new model, Serendipity strengthens the bond with its most loyal customers. The first buyers, for whom the digital passport will be created and linked to the product, will have the opportunity to actively participate in building future collections. Charles Perrier, founder of Serendipity, will communicate directly through the passport with the owners of his products to gather their feedback on upcoming products, colors, trends, or models. The results of these exchanges will be concretely integrated into the brand's future creations, offering a co-creation experience that is unique to date.

"At Serendipity, we believe in fashion that truly reflects our customers' desires. Thanks to our partnership with Trust-Place, we are giving our community the power to shape the future of the brand," explains Charles Perrier. "We are creating a space where our customers' voices have a direct impact, while offering them the security of an authentic and ethical product."

Exclusive benefits and an enhanced experience

In addition to the ability to influence the brand's decisions, digital passport holders will enjoy unique benefits, such as limited editions, exclusive pre-orders, and private events dedicated to Serendipity customers. This program strengthens customer loyalty by transforming buyers into true partners of the brand.

"Trust-Place stands out with its unmatched expertise in customer knowledge and post-purchase data. This unique expertise allows us to understand and influence the customer journey far beyond the simple transaction," explains Gaëlle Delore, CEO of Trust-Place. "By supporting Serendipity and Charles Perrier in this innovative approach, we are truly excited to empower a new generation of consumers to interact directly with a brand that values their opinions as much as their loyalty."

Thanks to the integration of Trust-Place technology, Serendipity offers more than just product protection: it is redefining the way customers interact with fashion.